QCTO Qualifications

Contact Centre Manager

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This qualification is to prepare a learner to operate as a Contact Centre Manager. A Contact Centre Manager manages and optimises quality contact centre operations and practices.
With the world of work changing to embrace technology, remote team working, digital streamlining, Contact Centre managers need to adjust to more agile and hybrid working environments and such a role is going to be a necessity in every organisation, regardless of industry/sector.

Improved service delivery and economic growth in South Africa depend on the quality of management skills available in the country.

The Occupational Certificate: Contact Centre Manager qualification establishes a national standard for the training of fully qualified Managers and is closely aligned with international best practice.

R33 919


Level 4 with Mathematical Literacy and Communication

What you will learn in this course!

Upon completing this full qualification, you will be able to:

  • Manage and control costs of a contact centre.
  • Manage and control operational planning and the achievement of operational targets.
  • Manage personnel employed in a contact centre.
  • Manage customer and supplier relations.
  • Manage and assure the achievement of contact centre quality standards.
  • Manage and control the efficiency of contact centre processes and technology.
Who this course is for?

If you are seeking a qualification that provides you with key Contact Centre management hard and soft future skills, then this is the qualification for you!


Additional information

Study Mode

Additional information


Language: English
Duration: 15 Months
Certificate of Competence
Have questions?

Get in touch:
• E-mail:
• Phone: + 27 (0)11 431 1504/5/6
• WhatsApp: + 27 (0)82 616 8724


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