- info@verycoolideas.co.za
- + 27 (0)11 431 1504/5/6
NQF Level:
NQF 5
Course ID:
99687
Learning Programme:
This qualification is to prepare a learner to operate as a Contact Centre Manager. A Contact Centre Manager manages and optimises quality contact centre operations and practices.
With the world of work changing to embrace technology, remote team working, digital streamlining, Contact Centre managers need to adjust to more agile and hybrid working environments and such a role is going to be a necessity in every organisation, regardless of industry/sector.
Improved service delivery and economic growth in South Africa depend on the quality of management skills available in the country.
The Occupational Certificate: Contact Centre Manager qualification establishes a national standard for the training of fully qualified Managers and is closely aligned with international best practice.
R33 919
Level 4 with Mathematical Literacy and Communication
Upon completing this full qualification, you will be able to:
If you are seeking a qualification that provides you with key Contact Centre management hard and soft future skills, then this is the qualification for you!
Get in touch:
• E-mail: info@verycoolideas.co.za
• Phone: + 27 (0)11 431 1504/5/6
• WhatsApp: + 27 (0)82 616 8724
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